Chrome Consultants

The Senior Secretary Development Programme

Program description & objectives

The Senior Secretary holds a key position of influence and a powerful partnership with the senior management team. Success in this role has a direct effect on the success of executive operations. The Senior Secretary who understands the role and pressures of management and even thinks like the team will achieve improved performance, outstanding results, and respect from superiors and the executive team. Attendance on this programme will expose participants to a variety of personal and organizational development skills, knowledge and competencies designed to improve the effectiveness of individuals in the workplace and their working relationships with colleagues and clients.

Objectives

  • Creating opportunities for your personal development and accepting the challenges when they arise
  • Managing yourself, your subordinates, your colleagues and your boss more effectively
  • Developing the competence & managerial aspects of your role
  • Improving your confidence, assertiveness and communication skills
  • Managing the stress and pressure in an increasingly challenging environment
  • Understanding your own and others personality & its effect on behavior
  • Make better and more effective decisions

Venues, Dates & Cost

VenuesDublinLondonDubaiEdmonton (CAN)Lagos/Abuja
DatesTBDTBDTBDTBDTBD
Cost$3,900 per participant (USD)(=N=)

For whom:

  • Office Managers
  • Administrators
  • Secretaries
  • Senior Support Staff
  • P.As

Snapshots of course contents

  • Defining and Developing the Role
    • The Executive PA – your vital partnership with management
    • Defining the responsibilities and authority of your role. Biases & prejudice
    • Identifying ways of broadening your role and creating opportunities to increase your responsibilities
    • Developing the managerial aspects of your role – essential management skills
    • Planning for development – identifying and overcoming barriers to your success
    • Understanding your own and others personality & subsequent behaviour
    • Team Exercise
  • Effective Communication
    • Interacting with others and networking for success – getting yourself seen and heard
    • Developing and advancing your relationship with your manager/director
    • Improving your communication skills – negotiating, influencing, persuading and delegating
    • Individual, Team & Group exercise on Consensus
  • Developing Confidence
    • Trusting your initiative and judgment
    • Saying “no” constructively
    • Problem Solving & Decision making tools
    • Team roles and interaction with others
    • Video Presentation Skills
  • Developing and Improving Key Skills
    • Improving your confidence and assertiveness
    • Practicing effective time management skills
    • Concentrating, thinking, listening and making decisions under pressure
    • Conflict Management
    • Improving your memory
    • Team Exercise & Leadership Practice Building/Tower Exercise
  • Getting Results
    • Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
    • Achieving results through others
    • Managing stress and pressure that comes with change and challenge
    • Measuring your performance based on objectives, standards, responsibilities set and achieved
    • Preparing for your development
    • Action planning
    • Group Exercise