Chrome Consultants

Professional Skills for Administrators & Secretaries

Programme description & objectives

This practical and highly popular workshop rapidly develops the key skills and knowledge that enables new and developing office professionals to maximise their contribution in the workplace. The program is geared towards showing delegates how to plan and organize efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organization’s goals. It is expected that by the end of this workshop delegates will be able to: - Develop the skills and attributes of a first-class office professional and make a greater contribution in their workplace. - Become more confident - Become more proactive - Communicate more confidently and effectively with your manager, colleagues, and other departments - Deal with the difficulties and pressures of working in a modern office. - Prioritise between urgent and important tasks - Plan, organize and manage time more effectively - Present yourself more confidently and efficiently - Write, email and use the phone more professionally and effectively.

Venues, Dates & Cost

VenuesDublinLondonDubaiEdmonton (CAN)Lagos/Abuja
DatesTBDTBDTBDTBDTBD
Cost$3,900 per participant (USD)(=N=)

For whom:

  • Secretaries
  • Office administrators
  • Personal assistants, and executive assistants
  • Administrative professionals and support staff
  • Anyone wishing to increase or update their awareness and understanding of finance and accounting methods and terminology

Snapshots of course contents

  • Setting the scene, assessing existing skills, Time Management
    • General introduction
    • Assessing prior skills and knowledge
    • Competencies required
    • Perceptions, attitudes, and beliefs
    • Learning Styles/Thinking Styles
    • Time management skills
    • Time Management Group Activity 1
    • Video on time management
    • Time Management Group Activity 2
  • Organising and Planning
    • Managing workflow
    • Techniques for organizing and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
    • Group Activity
    • Mind Mapping
    • Group Activity – mind mapping exercise
    • Managing meetings
  • Communication Skills
    • Understanding Assertiveness
    • Group Activity on assertiveness
    • Listening and questioning skills
    • Group activity on listening effectively
    • Body Language
    • Group activity on body language
  • Team Working
    • Conflict management
    • Dealing with difficult people
    • Managing upwards
    • Stress management
    • Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management
  • Contemporary Issues
    • Generic overview of legal documentation
    • Effective management of board-related matters
    • Management and coordination of Board of Directors
    • Effective management of meetings
  • Presentation Skills
    • Telephone skills
    • Writing skills
    • Email etiquette
    • Presentation skills
    • Group Exercise – delegates to prepare and present a 4-minute presentation on a topic to be agreed.
    • Review of the week