Developing Core Skills for Administrators & Secretaries: Better Memory, Reading, Communication, & Thinking Skills

Programme description & objectives

This program aims to help participants raise efficiency levels and develop skills that will help build life-changing and successful careers. Participants in this program will learn essential tools for personal development in five key areas: - Personal Effectiveness (business reading, mind maps, and memory skills) - Interpersonal Communications (overcome barriers and handle difficult situations) - Contributing to team (better meetings, thinking and working in groups) - Self-discipline & Emotional Control (how to be heard, listening, & self-esteem) - Results-oriented Time Management (take control of your inbox and learn to deal with time-stealers) Participants will further learn to develop core skills needed to boost and improve confidence and ability to work on your own or as part of a multi-disciplinary project team.

Venues, Dates & Cost

Venues	Dublin	London	Dubai	Edmonton (CAN)	Lagos/Abuja
Dates	TBD	TBD	TBD	TBD	TBD
Cost	$3,900 per participant (USD)				(=N=)

For whom:

Executive and Personal Assistants
Secretaries and administrators wanting to raise their efficiency levels
People working in an office role supporting management and/or working in project teams
Anyone wanting to develop practical skills & personal strengths to help them succeed in an office environment

Snapshots of course contents

Personal Effectiveness – Part I
Your Brain Skills: The Brains behind a Business
Thinking about reading (and identifying your current skills)
How to be a ‘successful’ reader
Reading strategies: the theory
Thinking about note-making
How to make notes quickly and effectively using mind mapping
Practice using mind mapping
Personal Effectiveness – Part II
Reading at work
Combining Fast Reading and Mind Mapping skills to increase effectiveness
Memory magic: Introduction to Memory systems
Memory linking
Memory journeys
Remembering names and numbers
Memory at work
Effective Inter-Personal Communications
Barriers – and their solutions
Body Language/building rapport
Keys to relationships
Self-image and self-esteem
Getting your point across: know what to say and when to say it
Managing feelings; managing other people
Listening and questioning
Time Management, Planning & Problem Solving
Results-orientated time management
Outcome planning for better results
Can anyone be creative?
Practical approaches to problem-solving
Prioritization and Planning Periods
Getting things done
Identifying and dealing with time-wasters
Your Personal Skills-set: Putting It All Together
Your role and job in the context of any organization
Using Core Skills in the real world
Thinking and working in groups
Better Meetings
How to change habits of a lifetime