Strategy, Negotiation & Conflict Management in Organisations

This seminar fuses the key strategic leadership skills of strategic planning, negotiation and conflict management required to succeed in today’s complex and challenging business environment. Strategy is complex, yet very simple when understood. Those who have a successful strategy are in control of (& can definitely shape) upcoming events. The implementation of strategies often requires the ability to exert influence and negotiate effectively. Negotiation and conflict management are key strategic management and leadership skills and are probably the single most used skills in business today. Divided into two modules of Strategy & Strategic Planning, and Negotiation & Conflict Management in Organizations, this seminar is structured to enable participants to: • Challenge preconceptions about strategic planning, negotiation and conflict management • Understand the content of strategy – unraveled, demystified and translated into everyday language • Learn how to implement the strategic planning process and get real value out of the process • Learn how to analyze the much-misunderstood concept of win-win negotiation • Obtain the essential tools and practical skills for the planning and management of the negotiation and conflict process • Learn the key stages in the entire process, providing a takeaway toolkit for each key stage • Apply to management issues, learn option generation, opportunity cost, choice and implementation phases of strategy • Understand the process of change, planning, organizational strategy and change • Identify the sources of conflict in the professional environment • Gain awareness of your own style in approaching conflict and negotiation • Learn how to achieve true win-win results & expand your range of negotiating skills • Use a three-step planning guide to analyze and prepare for a negotiation

Venues

Dublin | London | Dubai | Edmonton (CAN) | Lagos/Abuja

Dates

TBD | TBD | TBD | TBD | TBD

Cost

$3,900 per participant (USD) (=N=)

For Whom

Snapshot of Course Content

Module I: Strategy & Strategic Planning

  • Strategic Thinking and Business Analysis
  • What are strategy and strategic planning?
  • Why are strategy and strategic planning important?
  • Conceptual frameworks
  • External analysis: macroenvironmental factors, growth drivers, competitive forces, market dynamics
  • Benchmarking & competitor analysis
  • Customer analysis: 'Thinking backwards from the customer'
  • Mini-case on importance of external analysis
  • Internal analysis (financial & non-financial)
  • Balanced scorecard
  • SWOT and strategy matrix
  • Strategic plans: alliances & joint ventures
  • Global strategy & teambuilding
  • Communicating strategy through the organization
  • Effective execution & implementation
  • Strategic planning of your own career
  • Creating tomorrow’s organization out of today’s organization

Module II: Negotiation & Conflict Management in Organisations

  • Negotiation theory and practice
  • Sources of conflict in the organisation
  • Conflict escalation & management strategies
  • Negotiation approaches: distributive & integrative
  • BATNA, reserve point, target point
  • Anchors, concessions, multiple offers
  • Three-step model for negotiation preparation
  • Negotiating power and body language
  • Dealing with confrontational negotiators
  • Mediation skills and ADR processes
  • Cross-cultural negotiations
  • International team negotiation exercise
  • Applying learning to organizational situations