Workers in the present day workplaces have been researched to require greater self-awareness of their emotions and the ability to empathize and understand other people’s emotional states. It has been established that, with a greater focus on emotional intelligence, teams will perform better and that organizations will achieve and record higher growth trends. In other words being emotionally intelligent makes a real difference to performance and, therefore, profit. Emotional intelligence training is not just a desirable “soft skill”, but also a better indicator of workplace performance than IQ. It gives very real and concrete benefits and should be an essential element of any staff development program. The under listed benefits are assured with EI: - Managers and supervisors are better able to maintain a positive work environment. - Customer service teams are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive effect on customer loyalty and retention. - Sales and buying staff are better able to influence favorable outcomes, particularly when handling difficult prospects or tough negotiations. - Staffs, in general, are better equipped to handle the ever-increasing pressures of a modern workplace. This program aims to break down leadership into its component parts (self-knowledge, relationship-building, effective communication, team effectiveness). It goes further to break down these component parts into emotional intelligence competencies.
| Venues | Dublin | London | Dubai | Edmonton (CAN) | Lagos/Abuja |
|---|---|---|---|---|---|
| Dates | TBD | TBD | TBD | TBD | TBD |
| Cost | $3,900 per participant (USD) (=N=) | ||||