Conference Introduction

Chrome Consulting Associates is proud to roll out its annual conference for Executive Secretaries and Personal Assistants. Executive/Senior Secretaries and Personal Assistants hold key positions of influence in organizations. Moreover, they form a powerful partnership with the senior management teams in both the private and public sectors. Success in their roles has a direct effect and immediate impact on the success of executive operations. The Senior Secretary/Personal Assistant who understands the roles and pressures of management and even thinks like the team will achieve improved performance, outstanding results, and respect from superiors and the executive team.This conference seeks to supplement the current set of capabilities and competencies by:

• Presenting delegates with an additional set of competencies to add to their skill portfolios
• By using interactive team and group exercises to practice the skills learned
• By presenting a series of videos to supplement the theories & learning presented
• Interaction with fellow students from a variety of different organizations for learning & networking
• By developing skills and capabilities for the future
• By concentration on developing people and social skills

 

Venues	Dublin	London	Dubai	Edmonton (CAN)	Lagos/Abuja
Dates	TBD	TBD	TBD	TBD	TBD
Cost	$3,900 per participant (USD)				(=N=)

 

Conference description & objectives

Attendance at this conference will expose participants to a variety of personal and organizational development skills, knowledge and competencies designed to improve the effectiveness of individuals in the workplace and their working relationships with colleagues and clients. The main objectives include:

• Creating opportunities for personal development and accepting challenges when they arise
• Managing yourself, subordinates, colleagues and your boss more effectively
• Developing the competence & managerial aspects of your role
• Improving your confidence, assertiveness and communication skills
• Managing the stress and pressure in an increasingly challenging environment
• Understanding your own and others personality & its effect on behavior
• Make better and more effective decisions

The conference will especially focus on developing the following competencies:

• How to communicate better with a wide range of people
• How to negotiate with other more effectively
• How to use a variety of time tools effectively
• Improvement in memory skills
• How to motivate yourself and others How to analyze your performance for future development opportunities

The end of the conference would reveal the immediate impact to participating delegates through:

• Improvements in confidence
• An enhanced range of competences deployed in the workplace
• An increased awareness of the impact of personality on behavior and appropriate techniques to improve effectiveness
• Improvement in problem-solving & decision-making techniques employed
• Ability to work on own initiative more effectively
• An improvement in memory
• Enhanced social interaction skills

 

For whom:

• Executive Secretaries
• Personal Assistants
• Administrative officers
• Supervisors & Secretariat Staff
• Those who wish to be more proactive, grow in their position and take on more management responsibility.
• Senior Administrators who wish to improve their effectiveness or promotional prospects

 

Snapshots of conference content

• Defining & Developing the Role
  • The Executive PA – Your vital partnership with management
  • Defining the responsibilities and authority of your role – Biases & prejudice
  • Identifying ways of broadening your role and creating opportunities to increase your responsibilities
  • Developing the managerial aspects of your role – essential management skills Planning for developing, identifying and overcoming barriers to your success
  • Understanding your own and others personality & subsequent behavior
• Effective Communication
  • Interacting with others and networking for success – getting yourself seen and heard
  • Developing and advancing your relationship with your manager/director
  • Improving your communication skills – negotiating, influencing, persuading and delegating
  • Individual, Team & Group exercise on Consensus

• Managing Yourself/Others & Developing Confidence
  • Trusting your initiative and judgment
  • Saying “no” constructively
  • Problem Solving & Decision making tools
  • Team roles and interaction with others
  • Video Presentation Skills
  • Individual & Team Exercise Tantrix & Colour Blind
• Developing and Improving Key Skills
  • Improving your confidence and assertiveness
  • Practicing effective time management skills
  • Concentrating, thinking, listening and making decisions under pressure
  • Effective Conflict Management
  • Improving your memory
  • Effective organizational skills
  • The efficient office manager
  • Electronic record keeping
• Getting Results
  • Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
  • Achieving results through others
  • Managing stress and pressure that comes with change and challenge
  • Measuring your performance based on objectives, standards, responsibilities set and achieved
  • Preparing for your development
  • Action planning
  • Group Exercise