Total Quality Management (TQM) for Public Sector Institutions
Programme description & objectives
Delegates are shown vividly how achievement not only makes them better-fulfilled individuals but also makes the organization in which they work more goal-oriented. Participants will be taken through routine management functions and are made to appreciate the enormity of the tasks they handle. Delegates are further made to appreciate the connectivity and dependency of different roles within the organization. To aid a fuller understanding and appreciation of TQM, the program will take participants through the technical details and demonstrate that for lasting improvement, they needed to pay attention to the needs of both internal and external customers and get the full participation of their employees. The program would thus stress the need for:
Introduction to Lean Systems/Six Sigma
Programme description & objectives
In the face of very stiff competition amongst industries and service delivery firms, this program would aim to identify and show how participating firms would remain competitive while achieving higher yields, shorter cycle times, lower inventories and higher customer satisfaction ratings.
Participants would learn how to effectively apply the elements and methods of Six Sigma through an understanding of how more than 25 tools and methods relate to the DMAIC (Define, Measure, Analyze, Improve, and Control) model. Determination of the relationship of basic statistics to Six Sigma and how it relates to strategic planning, the Voice of the Customer (VOC), Quality Function Deployment (QFD), Benchmarking, and Financial Investment methods would also be pursued. Participants are also expected to master the use of other key tools such as Cause and Effect diagrams, Checksheets, Scatter diagrams, Failure Mode and Effects Analysis (FMEA), and Force Field analysis.
Fundamentals of Total Quality Management
Programme description & objectives
Total Quality is a way of life. Total Quality is not a programme with a defined endpoint. A total Quality strategy will be effective only through long-term commitment and dedicated application by executive management and all employees. It requires the consistent application of the appropriate human and technical processes, tools, and techniques. At the end of this program, participants would have grasped the full concept of TQM and its importance in the delivery of quality products, services, processes and systems in the pursuit of market expansion and customer retention.
Fundamentals of Sales and Operations Planning (S&OP) – The fusion of departments into executional alignment
Programme description & objectives
The development and evolution of S&OP started in a variety of companies, including those that make consumer goods and industrial products. Today it is being applied successfully in capital goods, chemicals, consumer goods, construction equipment, electronics, food and beverage, medical products and equipment, and pharmaceuticals – in fact nearly every manufacturing environment that we can think of. The program is designed to give insights into the following: